Our Policies

Safeguarding Policy Statement

 

At Wipers Youth, we have a duty of care to safeguard the welfare of all young people in our care by taking all reasonable steps to protect them from physical, sexual and emotional harm and neglect.

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Wipers are committed to ensuring the safety and wellbeing of children and young people is paramount when adults, young people or children are using the internet, social media or mobile devices.

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Visit the following sites for more information:

https://www.nspcc.org.uk

https://www.nationalbullyinghelpline.co.uk

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You can email us at admin@wipers.org.uk to request a full copy of our Articles of Association as well as any of our policies, including:

• Safeguarding

• Equality, Diversity & Inclusion

• Ant-Bullying Policy

• Positive Behaviour Management

• Managing Allegations Against Staff / Volunteers

• Illness and Accident

• Complaints Policy

• Health & Safety

• Data Protection

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Making a Complaint

Wipers Youth welcomes and encourages feedback from parents and carers on the education/supervision of your child. In the event of any concerns, we want parents to come and talk to us so that we can discuss these, investigate and put things right quickly.

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If you are not satisfied with the way we have dealt with your concerns, we also have a complaints procedure which allows you to put your issues to an independent panel who will review what has happened to date, investigate further and set out actions to try to bring about a satisfactory conclusion. You may have a copy of our full policy on request.

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Our aim is always to improve the service we offer to young people – your children, our clients.

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Please send any complaints to admin@wipers.org.uk.